Refund Policy
Last updated: January 2025
Our Philosophy
At Tess Gant, we believe you shouldn't pay for results you don't see. That's why we offer clear, no-hassle guarantees on all our services. If our work doesn't meet your expectations, we make it right.
The Reset ($397)
7-Day Full Refund Guarantee
If you're not completely satisfied with The Reset, you can request a full refund within 7 days of receiving your deliverables. No questions asked. No hoops to jump through.
- Request must be made within 7 days of delivery
- No explanation required
- Full refund processed within 3 business days
- You may keep any free resources provided
The Overhaul ($1,997)
Satisfaction or Revision Guarantee
After completing your intake and receiving your first fit assessment, if you don't feel confident in at least 30 outfits, we will:
- Revise your wardrobe recommendations until you're satisfied (unlimited rounds)
- If we still can't align on a direction, refund the difference between The Overhaul and The Reset ($1,600)
This guarantee applies during the active engagement period (30 days from intake completion).
The Transformation ($7,500)
48-Hour Alignment Checkpoint
After your first wardrobe delivery and fit assessment, we schedule a 48-hour checkpoint. If we're not on the same page about direction and expectations:
- You receive a full refund
- No arguments, no negotiations
- Processed within 5 business days
If we continue past the checkpoint, the engagement proceeds with full support through completion.
How to Request a Refund
To request a refund, simply email hello@tessgant.com with:
- Your name
- The email address used for purchase
- The service you purchased
- Your refund request (no explanation required for The Reset)
We aim to respond to all refund requests within 24 hours and process approved refunds within 3-5 business days.
What's Not Covered
Our refund policy covers the styling service only, not:
- Clothing items you purchase from third-party retailers (those are subject to each retailer's return policy)
- Requests made after the guarantee period has expired
- Services that were completed as described but simply changed your mind weeks later
Questions?
If you have questions about our refund policy, please contact us. We're here to help.